Posts by Ross Swan

Empowering employees everyone talks about it. Everyone says to do it. Yet it’s a challenge. Autonomy to employees to do their day-to-day role is where it all starts. Specially those who are in customer facing roles. Giving them the autonomy to make decisions as they are interacting with the customers, instead of having to check-in…

Good leadership is how you connect with people and one of the best ways to connect with people is through storytelling. Graham Brown that’s does brilliantly. A great communicator. He brings forth how storytelling aids leadership. In business storytelling is not about fairy tales. It’s about creating a connection using empathy. There’s an art and…

In M&A people usually look at the data when looking to merge a couple of companies. What is often overlooked are the people. Specially about the cultural fit of two groups of people. It comes down to creating a performance focused environment that fits.  During an M&A the focus is mostly on all the technical…

Organisations have changed. It’s not been a planned change management project, but change has occurred as people have changed. That change is not one directional. Now it’s up to leadership to harness that change and steer it in a way that’s best for the organisation. Going into this, what’s key to understand is, that given…

There’s a belief amongst good leaders that they can get better.  Thinking that you can get better is the first step in being a better leader. In this coaching helps you become and remain a great leader. The pandemic has impacted leadership requirements hugely. The state of flux creates makes it necessary for a leader…