Empathetic listening, the essence of good leadership communication

The first thing in being a good communicator is to be able to listen. Truly listen, and not just listen physically, but with your whole body. In leadership listening with empathy is how you develop trust. When one notices a drop in the listening, or the leader’s attention being occupied with something else, seeds of…

The Titanic and Leadership, special guest Vidusha Nathavitharana

When something bad happens we’re always asking why it happened! Yet when something good occurs we spend truly little time exploring how and why it happened. When the Titanic sank there was the usual why and how. It came down to three key findings: 1. Everyone was convinced this was the best ship ever built…