Courage isn’t something we talk about enough in leadership. We talk about it in big sweeping movements. The great leaders are brave in small ways everyday and that courage becomes really important. Everyone who has thought something in their head but not said it in a meeting or taken a deep breath and said it…

For Olga in mid-career came this realisation of an acute need to find and identify self-purpose. It ultimately led to her new company name having ‘my why’. In the discovery process the research involved everything to do with customer experience and loyalty as these were areas connected to my work roles. The learning from it…

At the heart of being a great leader is having the behaviour that gets the outcome. The most important quality of leadership is that of being effective and this precedes anything else. Once you are outcome focused as a leader you do what is required to create that outcome. The whole point of being a…

What does servant leadership mean? There is a lot of talk on this.  Servant leadership is where a leader is there to look after and make the way or clear the way for the employees. It’s all about providing vision so that the team heads towards a target. As a leader if you do whatever…

Authenticity is spot on. There’s a lot of talk about authenticity. Especially in leadership. There are scenarios where a leader behaves badly and puts it down to his or her true self. There’s a difference between being authentic and being one’s true self.  Then one says I need to be myself because I’ve heard about authenticity…